We reserve the right to deny any exchange or return request deemed inappropriate, such as items that have been worn, damaged, or altered.
Eligibility
Only unused products in their original packaging are eligible for exchange or return.
Exchange or return requests must be made within 7 days of receiving the product.
All pieces from the collection purchased at regular list price or via bank transfer are eligible for exchange or refund.
Final Sale Items (no exchange or return):
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Custom pieces
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Special orders
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Previously exchanged items
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International orders
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Service fees and shipping costs
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Products purchased with a 20% discount or more
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Items bought during promotions or sales
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One-of-a-kind pieces
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Pre-orders
Procedure
All requests are subject to approval by our Customer Support team.
To initiate an exchange or return, please email [email protected].
Please include:
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Order number (or full name of the purchaser)
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A brief description of the reason for your request
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2 clear, close-up photos of the product
Once approved, items must be shipped within 7 days.
Products must be securely packaged with all original packaging, inside a completely sealed outer box.
The customer is responsible for return shipping costs. Nikkō is not responsible for damaged, lost, or stolen return packages.
For approved exchanges, a store credit will be issued for immediate use toward a new purchase. The credit will be valid for 30 days.
Approved refunds will be issued to the original payment method and processed within 10 business days.
Price Adjustments
We do not offer price adjustments on prior purchases.
For any questions, please contact us via WhatsApp +54 9 11 5965-3085 or email [email protected]. We’ll get back to you shortly.